Network Services

Nditronics is dedicated to quality customer service. We enjoy the challenges and opportunities our clients provide us. We have incorporated this business philosophy within our Quality Management System that recognizes and enforces these tenets:

1. Our primary goal is our customer’s success.
2. We are the crucial partners that our customers rely on at their hour of need.
3. We know how our customers feel when their systems are not working.
4. We accept the challenge of surpassing our client’s expectations.
5. We realize that our co-workers are our customers too.
   Our clients have an opportunity to rate their experience with Nditronics via our periodic Customer Surveys.  We are your partners in ICT solutions. This means you can truly count on us.

   Nditronics is a leading ICT solutions provider operating in Eastern Africa, including Somalia and Sudan. Nditronics helps organizations to increase productivity through the use of technology featuring Infrastructure, Integration, Applications, Automation, Implementation and Support.

   The range of services include the provision of high quality communications and network infrastructure, computing equipment, application and office automation software, document management, workflow, collaboration tools, network management systems, storage systems and advanced computing solutions from leading global vendors.

Sales Team
We have a strong sales team made up of qualified account managers dedicated to meet and exceed customer expectations. Our sales team is measured on client’s success and not just the closing of the sale. We empower our team to actively engage with our partners and the customer to come up with the best-fit solution.

We believe in the approach used by Cisco Systems called the Smart business roadmap. This approach is really customer centric; it involves the Sales Team going into a customers premise with a discovery guide that enables them come up with specific needs for the customer.

This will help the customer recognize his business needs and through this our team maps the relevant required technology. Some of the business challenges our customers are able to respond to after this approach are:

1. Customer responsiveness
2. Operational efficiency
3. Safety and security, we apply this approach for all industries and across the various customers we engage with. Our sales people are trained by each vendor to recommend and develop solutions across the customer’s environment. They are each backed up by a team of well-trained presales and field engineers.

   This enables a three spoke approach which is further supported by our principals be it Cisco, Oracle, IBM or any of our valued vendors. Our solutions are made to solve the customer’s business challenges and to better enable the customer reap from their technology investment immediately plus take care of their future growth.

Support Services
Nditronics Communications Ltd Support Services focuses on Application Portfolio Management to help clients extract the best business value from their ICT investments. From the analysis and design of business processes to project management and application development and maintenance, we have the unique combination of professional skills to deliver the tactical solutions, which will add value to contribute to the customer’s bottom line.

The Support services team develops solutions by establishing how to extract value from the customers ICT value chain, as well as creating opportunities for outsourcing or co-sourcing. Using a combination of technical and professional skills, the team adopts a strategic approach to optimizing the client’s business and then co-ordinates the relevant technological components in order to achieve a reliable, efficient and cost-effective solution.

Service Management
Nditronics has positioned itself as a specialty service management outsource provider with impressive technology and expertise as a perfect solution provider in the ICT arena. It provides a Single Point of Contact (SPOC) to its customers with automated business processes for Problem, Change and Configuration Management. It is a flexible offering which is broken into 3 distinct service areas: - Call Desk services

1. User Support DESK services
2. Command Center Services are provided individually or collectively, either on a turnkey, project or contractual Service Level basis over an agreed period of time. This entails the provision of various ICT services, namely:

   - Call management
   - Customer services
   - Remote & on-site support:
   - Desktop
   - Server
   - Application
   - Network (WAN/LAN)
   - Management & monitoring
   - Support
   - Hard & software and Operating Systems:
   - Consulting
   - Procurement
   - Installation
   - Operating system and RDBMS administration and support. We provide network (WAN/LAN) and server management in addition to:- Support

Project Management
Most people ask us what we do; we believe we are in the business of successful project delivery. This is underpinned by effective project management framework. By studying business drivers Nditronics creates a value proposition tailored to individual businesses. Clients will benefit from three key differentiators:

Our People
The experience and depth of skill residing within Nditronics is what sets us apart in the industry. We are passionate about continuously investing in and developing our staff. A Project Manager with extensive experience runs each project and clients are guaranteed the finest technical minds in the industry.

Methodologies
Nditronics has align itself with, all its project managers on the international best practice PRINCE2 which stands for (Project in Controlled Environments 2) methodology.

Sound project governance, scalability and flexibility to satisfy individual client project needs underpin PRINCE2. By using this methodology, Nditronics assures clients of the best project delivery and that all projects meet the highest levels of compliance.

Track Record
Nditronics is passionate about project management and has a long track record of delivering superior service to a number of blue-chip companies. We regularly assess our performance and recognize delivery excellence by our teams. Our advanced experience, skill and methodologies make Nditronics the logical choice for companies both large and small.

PRINCE2 is a structured methodology for effective project management. The PRINCE2 methodology, depicted below, utilizes distinctive techniques, components and processes that allow projects to be structured around each client’s individual business case.