NDITRONICS COMMUNICATIONS LIMITED “Your One Stop ICT Shop”

Telling it like it is

Sometimes when you try to complain to a company, it feels as though you’re talking to a brick wall. But at Nditronics, we always welcome your feedback. We do realize that mistakes sometimes happen, so if you’re unhappy with something, then please make sure you let us know. We’ll always do our best to solve any problems or issues that you might have with something you’ve bought or used from the Nditronics. We promise to listen properly to your feedback and to use your suggestions to improve our products and services.

We’ve put together this guide, to help you out with your complaint. It’ll tell you how to go about it, and what to expect from us in return. Take a look, and then get in touch.

How to Complain

Nditronics.com cannot give you advice on any individual complaints, but the following steps will help you and the appropriate Nditronics Company solve the problem as soon as possible.

1. Make sure you contact us immediately you encounter a problem. Get contact information by visiting the “Contact Us” section.
2. Always read the terms and conditions as it may have special arrangements about refunds, guarantees, rights to cancel etc above and beyond the rights given to you by law.
3. If you think you have a genuine complaint about faulty goods, then stop using the goods immediately. If the complaint is about goods or services , you should contact us as soon as possible either by telephoning, emailing or writing.
4. Explain in as much detail as you can what the problem is and make sure you have all the information to hand e.g. full name and address , any customer reference number, details of what you ordered, date when you placed the order, the amount paid, method of payment, receipt number, reason for the complaint and anything else which may be important.
5. Please note that if any of the prices on any of the Nditronics websites are incorrect then you do not have a right to demand to buy the goods at the advertised price. If you do discover an error then please let the relevant Company know so that we can correct any mistakes.

What you can expect from Nditronics.com

If you follow the steps above, we aim to:

1. Acknowledge all written complaints within 7 days
2. Respond in full to written complaints within 21 days
3. Respond to phone calls and email within 48 hours
4. Listen properly to your feedback and use your suggestions to improve our products and services.

Your rights outside of the Kenya

Always check the terms and conditions that apply to your purchase because you may be dealing with Nditronics outside your country of residence and the law of another country may apply. Before ordering any goods some key questions, which you should bear in mind, include:

• Will the item work when I get it? Standards and systems vary between countries, for example can you be sure that the electronic equipment you’ve bought will work where you are?
• Make sure that you take into account any differences due to the cost of converting currency or sending money outside of Kenya
• If the product has a guarantee check that it is valid in your home country or only in Kenya. Remember if you are ordering from outside of the Kenya you may have to pay extra customs duty and taxes

For more details talk to us

P.O. Box 7821-00200,

View Park Towers 15^th flr,

Utalii Lane

Nairobi. Kenya.

Call our supoort hotline +254 20 2392839

+254 721 734 367; +254 20 2392839; +254 720 532 905; +254 770 064 079

E-mail: info@nditronics.com

E-mail:helpdesk@nditronics.com

Website: www.nditronics.com

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